Frequently Asked Questions

What sets cutlass apart?

“Details matter” is often repeated by many professionals in their respective fields.
While the statement is true, it is only one component to Cutlass Velo’s approach.

We take pride in engaging with you one-on-one to listen to your needs, your questions, and your goals. Our years of experience, training, and development are why so many cyclists trust the Cutlass method. Tommy Barse, owner of Cutlass Velo, is who will be greeting you, performing all work done to your bike, and confidently guiding you through consultations and repairs. You’ll always know who to expect to see when walking in to drop off or pick up your bike.

We want you to spend time enjoying your bike and your life instead of having to worry about doing maintenance and repair after work or before an important event.

What is the mechanical Evaluation?

The mechanical evaluation is our method to gain deeper knowledge and understanding of your bike. It’s the opportunity to learn about your story- the joy that cycling brings you.

We take a unique approach to beginning service to your bicycle. Examining every detail of your bicycle’s components gives us insight into wear patterns, maintenance habits, and areas that may require more thorough attention. We are driven to promote proactive care for your equipment.

What is a reset and what services are involved?

The reset that we perform is our signature method to delivering a dialed machine that you can rely on day after day.

During our reset we perform as determined:

• Retroactive frame preparation for better fitment and adjustment of your componentry

• Replace any parts required

• Drivetrain cleaning

• Bearing service and/or replacement

• Cable and housing replacement

• Hydraulic brake flush, bleed, caliper service

• Brake pad and rotor cleaning and truing

• Wheel Service

  • Spoke tension balancing

  • Freehub body cleaning and lubrication

  • Tire rotation (if needed)

Proactive care is our recommended course of action to maintain your bike’s dialed performance.

Does cutlass velo offer tune ups?

For current clients, we offer a mid-season (or 6 month) service that is tailored to what your bike requires after its first reset or annual service.

This service starts at 60 minutes.

Is a la carte service available?

We offer a la carte service to current clients that need miscellaneous items addressed like wheel truing, tubeless set up, or replacing broken or worn out components.